Terms and Conditions
My commitment to my clients
- All treatments provided by me will last for the specified duration purchased. i.e. a 25 minute treatment will last 25 minutes
- All clients must complete a consultation form prior to treatment and will receive up to 5 minutes consultation in addition to their treatment
- Treatments will only be conducted if I deem the treatment safe for the client to receive
- GP/Consultant permission may be required before treatments can be provided
Inappropriate Behaviour
- I have the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behavior
- Payment will be collected for the full treatment price, provided more than 10 minutes has been spent massaging the client
- If I am unable to collect money before leaving, an invoice will be sent to the client’s address
- All invoices must be paid within 7 days of issue date
Cancellation policy
- A booking is confirmed once I and the client have both agreed a date, time, duration and location for a treatment
- If a cancellation is made more than 24 hours before a treatment, the client will not be charged
- If a cancellation is made within 24 hours of the treatment, they will be expected to pay a cancellation fee of £12 for each half hour cancelled
- This cancellation fee may be waived at my discretion.
- The cancellation fee must be paid within 7 days of the cancellation
- I have the right to cancel a treatment by giving 24 hours notice
- I have the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if I am taken ill
- I have the right to cancel a treatment without notice if the client is intoxicated or inebriated
- I commit to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible
Feedback Forms
- Feedback forms will be sent to clients at my discretion
- Content may be used in publicity material and on the website, with the permission of the author
Website Content
- Website content will be authorised and managed at my discretion, including testimonials
- Photographs will only be displayed with the consent of the people in the photograph
- Photograph consent may be obtained by me verbally, or in writing if the client completes a photo release form
- Photo release forms can be requested by phone or email
Payment
- I accept payment in cash, by cheque, bank transfer or through paypal
- Invoices will be sent to clients who do not pay for, or who cancel, treatments
- Invoices must be paid within 7 days of the issue date
Privacy
- Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian
- Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian
- Consultation Forms and treatment notes will be kept on file, securely by me
- All clients must complete a consultation form prior to receiving a treatments
- By signing the consultation form, clients are giving me permission to hold records and data about them
- Personal information will not be shared with any third parties
Young Clients
- Clients under the age of 18 must be accompanied by an adult
- The adult must give permission for the treatment to be performed
- The adult must co-sign the client’s consultation form
- The adult must be present in the room throughout the treatment
Complaints Procedure
- If a client wishes to make a complaint about me, this must be emailed to the address specified at www.relaxforlife.co.uk/contact
- Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint
- All complaints will be taken very seriously and a response will be provided within 28 days
Insurance and Ethics
- I am registered with CThA
- I abide by the code of ethics provided by CThA
- I am fully insured by Balens Ltd